The Underwater Watchshop

Help

I Need Help

How Can I Pay?

You can pay online with most major debit and credit cards. I you prefer you can contact our sales hotline - SALES HOTLINE >> +44 (0)1785 761966

Please note that transactions will apear as Atlantis Mall Limited on your credit card statement.

Secure Shopping

The underwater watchshop is a secure place to order watches. All precautions have been taken to ensure that your credit card details are only seen by those who need the information to process your order.

If you would like further information about alternative methods of payment then please call the underwater collection on : +44 (0)1785 761966
or write to:

The Underwater Watchshop
Unit 17
Brookside Business Park
Cold Meece
Stone
ST15 0RZ

Creating An Account

To Purchase anything from the underwater watchshop you must first create a customer account. It's easy and free,click here and follow the instructions.

You will be asked to enter your name and address. The address should be your billing address - for most people this means your home address. You will also be asked to enter an email address and telephone number that we can use to contact you.

You will finally be asked to input a password. This will be used along with your email address to login to your user account. Make your password is memorable but not something that will be easily guessed by others. A combination of letters and numbers is advised. Hit the continue button at the bottom of the page and you'll be ready to shop. Email conformation will be sent to your email address about your successful account creation.

Remmeber if you ever forget your password we can send a reminder to the email address that you registered with. Click here if you have forgot your password!

Placing An Order

There are many ways to find what you want to purchase on our site. The easiest is to use the search box at the top left of our site. Once you have found the item you want to purchase. Click on the items name. On the product's information page click the Add to Cart Button at the bottom of the page. This will add the item to your shopping cart. You can now either update the quantity of the item, remove it from you cart, continue shopping or proceed to the checkout to purchase your item.

After hitting the Checkout button you will either be redirected to the start of the purchasing process or if you have not already logged in you will be sent to the login page where you will need to login to continue.

The first step of the purchasing process is to confirm Delivery Information. The default Shipping address will be the address you entered when you created your cutomer account. But you can add extra shipping addresses if you want. You will also need to select a Shipping method. Finally you can add any Comments About Your Order. Press the continue button.

The second step is to confirm your Payment Information. The default Billing Address will be the address you entered when you created your customer account. Next you will need to complete your Payment Method. See above for the payment methods we accept. Finally you can add any Comments About Your Order. Press the continue button.

The Final step of the process will be to review and confirm all of your order details. Here you can go back and edit any of your order. Press the Confirm Order button and your order will be placed. Email confirmation will be sent to you with the details of your order.

Please note that transactions will apear as Underwater Ltd on your credit card statement.

Checking My Order

You can check the status of your order at any time. Firstly you will need to login to view your order progress. Once logged in all open orders will be displayed at the top of the page. Click the view button to display a more detailed view of each order. When the status of your order changes an email will be sent to inform you.

Completed orders can also be viewed by clicking on the View the orders I have made link.

Cancelling My Order

To cancel an order either ring our sales hotline.

SALES HOTLINE >> +44 (0)1785 761966
or
Click here to send a email request

Returning My Order

If you change your mind or are unhappy with your purchase, simply return it to us, unused and in its original packaging, within 7 days to -

The Underwater Watchshop
Unit 17
Brookside Business Park
Cold Meece
Stone
ST15 0RZ

My Account

I've Forgotten my password
Click here to have a password reminder emailed to you.

Changing Your Details
Login in to your account and you will be able to update/ change any of your details -

  • Click the View or change my account information to update your name, email and contact number
  • Click the View or change entries in my address book to update or add to your address book. The address in your address book can be used to dispatch your purchases to.
  • Click the Change my account password to update you login password